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Getting to Know Kathy: A Conversation on Member Services

Wednesday, October 18, 2023 12:40 PM | Kathy Vlietstra (Administrator)

The Society and DGI would like to welcome Kathy Vlietstra to the team as our Member Services Specialist and Webmaster. Kathy started with us this past summer, and we thought you may want to get to know her a little better.

Kathy brings over a decade of experience in the realm of executive coaching and organization-management work. Her journey to the Society began with a shared connection - a mutual acquaintance, who introduced her to the opportunity.

Kathy's philosophy on customer and member services is rooted in empathy. She endeavors to understand the needs and preferences of the members she serves. By recognizing gaps in service offerings, Kathy ensures that the Society aligns with the expectations of its members and stakeholders. Listening to their voices is at the core of her approach.

Members might be surprised to learn that Kathy lived on the East Coast for a significant part of her life. Born a Michigander, she spent almost two decades in Massachusetts and Vermont before returning to Michigan. Her son, a high school senior, keeps her rooted in the state she now calls home.

As we look to the next year, Kathy shared her aspirations. Her primary goals revolve around enhancing membership and ensuring the Society effectively communicates its services. Collaboration with the entire team, particularly with the Society's CEO, Kim Stezala, is vital to ensure that members' needs are not only met but exceeded.

Kathy's arrival at the Society for Process Consulting brings a wealth of experience and a profound commitment to member services. Her vision for the year ahead promises exciting developments and a renewed focus on meeting the needs of the SPC's dedicated members.

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