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The Core Competencies of Process Consulting

Written By Mark L. Vincent


Ask and listen rather than sell and tell.

Discover the power behind walking alongside your clients and customers.

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"In this important book the reader will find not only a clear account of what Process Consulting is as distinct from many other kinds of organizational consulting, but what the relevant skills need to be for helpers of all kinds if they are to deliver real help to their Clients. Helping is itself a complex human relationship and to deliver it competently as Process Consultants therefore requires not only the intention to help but the skills described in this book."

- Edgar H. Schein

Professor Emeritus, MIT Sloan School of Management & Author with Peter Schein of Humble Inquiry, rev.Ed. (2021), Humble Leadership (2018), and Humble Consulting (2016)


About the Author

Mark L. Vincent

Mark L. Vincent is an Executive Advisor and Facilitator for Maestro-level leaders and is the founder of Design Group International and the Society for Process Consulting. Walking alongside organizations and leaders for 30-plus years, he has developed successful initiatives with over 800 domestic and international clients. Mark can often be found having earnest conversations inside the coffee shops of Eastern Wisconsin and Boise, Idaho.

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Upcoming Workshops

    • Wednesday, July 27, 2022
    • 10:00 AM - 11:00 AM
    • Online Workshop (Meeting link provided after registration)
    Register


    listening helping learning
    Book Launch Workshop Series:

    Navigating Listening & Anti-Racist Framework Design

    How can listening impact how you communicate?

    July 27th @ 10am CT

    Part 2 in a 4 Workshop Series!


    With Mark L. Vincent's new book that released in June, listening helping learning: Core Competencies of Process Consulting, we are excited to offer this exclusive workshop series focused on understanding and tackling the process consulting approach.


    Cost: Free

    We are excited to share this event exclusively with all LIVE attendees and it will not be recorded.

    How will this workshop work?

    We'll be reviewing a case study about navigating listening & anti-racist framework design. Mark L. Vincent and Deanna Rolffs will facilitate the conversation with Live Q&A.

    What is the case study we'll be reviewing?

    Arts Are Integral (AAI) is a medium-sized arts education non- profit organization with more than 30 years of service in a large city in the Midwest. The organization is at a critical moment of awareness and commitment regarding their inclusion and anti-racism commitments.

    Three years ago, AAI established a diversity, equity, and inclusion task force, beginning a process of relationship and awareness building, learning, and engagement.

    AAI is located in a county with nearly 30 percent BIPOC (Black, Indigenous & People of Color) residents while organizational leadership and board members are predominantly White. Approximately 50 percent of staff and almost all of those served by AAI are BIPOC. There is a call for a different future to better reflect the community through more inclusivity.

    Marie, the CEO, reached out after attending a racial equity event where a Process Consultant was a speaker. Marie wanted to discover how their organization could move forward with making their inclusive intentions a reality. Together they created a process to collaboratively design an anti-racist framework for AAI.


    Meet Your Presenters:

    Mark L. Vincent

    Founder, Executive Advisor, and Author

    Mark L. Vincent is an Executive Advisor and Facilitator for Maestro-level leaders and is the founder of Design Group International and the Society for Process Consulting. Walking alongside organizations and leaders for 30-plus years, he has developed successful initiatives with over 800 domestic and international clients. Mark can often be found having earnest conversations inside the coffee shops of Eastern Wisconsin and Boise, Idaho.



    Deanna Rolffs

    Senior Design Partner

    Deanna Rolffs is a strategist, facilitator, coach, systems thinker, and consultant that has worked with executive leaders and teams for more than twenty years, the last ten focused on the intersection of organizational theory, leadership development, justice, and equity. Her process consulting approach focuses on organizational transformation via thriving teams, brave leadership, equitable systems, and inclusive communities. With a personal and professional dedication to justice and equity, Deanna supports leadership and teams of all sizes, in all sectors. Deanna served as a Senior Consultant with Design Group International since 2018 and became a Senior Design Partner in 2021.

    Deanna has facilitated at dozens of conferences nationally and locally. An avid adult learning specialist, she has engaged hundreds of groups on topics including Leading for Equity, Anti-Racism, White Consciousness, Anti White Supremacy, Systemic Oppression, Implicit Bias, Strategic and Operational Planning, and much more. Deanna has facilitated and served on leadership boards and teams to guide strategic direction, service delivery, staff development, and stakeholder engagement. She is dedicated to supporting teams to develop, implement and evaluate cultural, social justice, and racial equity programming and activities to promote and ensure a deeply inclusive environment.


    Meet Your Host:

    Kim Stezala

    CEO of Society for Process Consulting

    Kim Stezala, M.S., has devoted more than 25 years to the nonprofit, education, and business sectors in management, volunteer, and founder roles. She is dedicated to educational access, specifically the pipeline to and through college. Combining objective analysis with the power of process consulting, Kim assists scholarship providers, youth agencies, college prep programs, colleges and universities, foundations, and membership associations to improve outcomes and handle complex organizational change. Clients partner with Kim to create programs, develop strengths, measure impact, and share results. This is accomplished through strategic program planning, evaluation and improvement, outcomes monitoring and grant reporting, stakeholder engagement, and student access and success projects. As a result, clients are better equipped to achieve their desired impact and tell their success story.

    • Wednesday, August 17, 2022
    • 10:00 AM - 11:00 AM
    • Online Workshop (Meeting link provided after registration)
    Register


    listening helping learning
    Book Launch Workshop Series:

    Helping When a Closed Culture Must Become Open

    How can helping impact how you communicate?

    August 17th @ 10am CT

    Part 3 in a 4 Workshop Series!


    With Mark L. Vincent's new book that released in June, listening helping learning: Core Competencies of Process Consulting, we are excited to offer this exclusive workshop series focused on understanding and tackling the process consulting approach.


    Cost: Free

    We are excited to share this event exclusively with all LIVE attendees and it will not be recorded.

    How will this workshop work?

    We'll be reviewing a case study about helping when a closed culture must become open. Mark L. Vincent and Carlos Romero will facilitate the conversation with Live Q&A.

    What is the case study we'll be reviewing?

    New Day University celebrates its 75th anniversary in the new year. After a long-serving (17 years) president retired, a new president was appointed who had been trained as a lawyer and had not previously served in an academic institution. This is a non-traditional background for a college president, which meant that even before the new person started, they were already being looked upon with suspicion from the university community who did not see the president as “one of their own.”

    The new president understood that many challenges lay ahead. Because academic administration was a new endeavor for the president, it came with a realization that there was an industry-specific language he would need to learn. There was also little common experience between him and the university community that would aid communication and further build on common ground and experience. In addition, the words of the board who appointed him were recorded in his mind: We need to change the culture and deal with the dysfunctional teamwork. At the same time, after successfully serving as the CEO of a large hospital for 15 years, he felt he had some experience that would easily transfer to the new setting as he introduced ideas and concepts.


    Meet Your Presenters:

    Mark L. Vincent

    Founder, Executive Advisor, and Author

    Mark L. Vincent is an Executive Advisor and Facilitator for Maestro-level leaders and is the founder of Design Group International and the Society for Process Consulting. Walking alongside organizations and leaders for 30-plus years, he has developed successful initiatives with over 800 domestic and international clients. Mark can often be found having earnest conversations inside the coffee shops of Eastern Wisconsin and Boise, Idaho.



    Carlos Romero

    Vice President @ Hamilton Grove Greencroft Community

    Previously a school administrator, as well as a minister for the Mennonite Board of Congregational Ministries, Carlos led the organization from its formation in 2001 until July of 2019, and expertly guided its vision of strengthening the Mennonite Church through education. During his time with the Agency he provided guidance for school administrators and staff serving early childhood through college.

    An important part of his work is that of intercultural competency and dismantling racism. He was co-founder of Developing Harmony through Diversity, an initiative of the Mennonite Church on dismantling racism in the 1990s. Today, Romero is a qualified administrator for the Intercultural Diversity Inventory and has trained boards on the importance of increasing their level of intercultural competence as a necessary step in facing the challenges of today's world.

    Romero is a public speaker, often sharing and preaching across the Mennonite Church USA. He consults with boards, is certified in board governance and received a leadership certification for nonprofit chief executives from Board Source. He currently serves as the Vice President of Operations and Administrator at Hamilton Grove Retirement Community in New Carlisle, IN. He lives in Goshen, IN with his wife Celina and is an active member of Waterford Mennonite Church.


    Meet Your Host:

    Kim Stezala

    CEO of Society for Process Consulting

    Kim Stezala, M.S., has devoted more than 25 years to the nonprofit, education, and business sectors in management, volunteer, and founder roles. She is dedicated to educational access, specifically the pipeline to and through college. Combining objective analysis with the power of process consulting, Kim assists scholarship providers, youth agencies, college prep programs, colleges and universities, foundations, and membership associations to improve outcomes and handle complex organizational change. Clients partner with Kim to create programs, develop strengths, measure impact, and share results. This is accomplished through strategic program planning, evaluation and improvement, outcomes monitoring and grant reporting, stakeholder engagement, and student access and success projects. As a result, clients are better equipped to achieve their desired impact and tell their success story.

    • Thursday, September 08, 2022
    • 10:00 AM - 11:00 AM
    • Online Workshop (Meeting link provided after registration)
    Register


    listening helping learning
    Book Launch Workshop Series:

    Learning to Exchange Ideas With Competitive Colleagues

    How can learning impact how you communicate?

    September 8th @ 10am CT

    Part 4 in a 4 Workshop Series!


    With Mark L. Vincent's new book that released in June, listening helping learning: Core Competencies of Process Consulting, we are excited to offer this exclusive workshop series focused on understanding and tackling the process consulting approach.


    Cost: Free

    We are excited to share this event exclusively with all LIVE attendees and it will not be recorded.

    How will this workshop work?

    We'll be reviewing a case study about learning to exchange ideas with competitive colleagues. Mark L. Vincent and Catherine Draeger Pederson will facilitate the conversation with Live Q&A.

    What is the case study we'll be reviewing?

    Oftentimes, local homeless shelters are at capacity for the winter months. Even more concerning, the need to shelter women and children keeps growing without any winter shelter space available. As a temporary solution, homeless individuals are sheltered in warming rooms within churches and community centers, though it’s clear these solutions are not sustainable. In response, MilCats, a local foundation, invited five community-based organizations (CBOs) focused on homelessness to come together to tackle the need for additional winter shelter in the city. Tired of throwing together temporary fixes, stakeholders committed to working together to find a lasting solution.

    To create a stronger collaboration, MilCats is providing each of the five nonprofit partners with $10,000 for the staff time to participate in a series of meetings. However, when the diverse group of stakeholders, comprised of executive directors, front-line staff, and individuals with lived experience come into the same room, it isn’t long before each of them is jockeying for the floor, hopeful that their idea will win out over the others. There are whispers amongst the nonprofit leaders present that the foundation will give significant seed money to the solution, but nothing has been confirmed. With this underlying assumption, the nonprofit representatives are more focused on how their organization can get more “face time,” and there is little effort made to collaborate.


    Meet Your Presenters:

    Mark L. Vincent

    Founder, Executive Advisor, and Author

    Mark L. Vincent is an Executive Advisor and Facilitator for Maestro-level leaders and is the founder of Design Group International and the Society for Process Consulting. Walking alongside organizations and leaders for 30-plus years, he has developed successful initiatives with over 800 domestic and international clients. Mark can often be found having earnest conversations inside the coffee shops of Eastern Wisconsin and Boise, Idaho.


    Catherine Draeger Pederson

    Adjunct Instructor & Consultant with Loving Venti

    Catherine is a nonprofit entrepreneur with over 17 years of nonprofit experience and specializes in empowering people to make a difference in their community. She lives in Washington Heights, Milwaukee, with her husband and three children.

    “Deep down, I’m a geek. I like research, data and learning. I can help your nonprofit run smoother, reduce your learning curve, and streamline your processes so that you’re freed up to do the work you love and serve the people you feel called to serve.” ~ Catherine

    Contact Catherine to consult with your organization to develop your people, passions, or programs. She is also available to speak at your training event, conference, nonprofit, church, or community organization.


    Meet Your Host:

    Kim Stezala

    CEO of Society for Process Consulting

    Kim Stezala, M.S., has devoted more than 25 years to the nonprofit, education, and business sectors in management, volunteer, and founder roles. She is dedicated to educational access, specifically the pipeline to and through college. Combining objective analysis with the power of process consulting, Kim assists scholarship providers, youth agencies, college prep programs, colleges and universities, foundations, and membership associations to improve outcomes and handle complex organizational change. Clients partner with Kim to create programs, develop strengths, measure impact, and share results. This is accomplished through strategic program planning, evaluation and improvement, outcomes monitoring and grant reporting, stakeholder engagement, and student access and success projects. As a result, clients are better equipped to achieve their desired impact and tell their success story.

"What I love most about Mark L. Vincent is his capacity to humanize process - to apply systematic principles to the real conversations we are already having. There is approachable depth here. The depth is necessary because you can’t shortcut wisdom and discernment as a consultant or as a person, but it must be easily consumable. Whether you are a parent or a president, Listening, Helping, Learning is deep education in the best thinking in Process Consulting that is written for the experts, and for the rest of us."

-Dr. Rob McKenna

CEO, WiLD Leaders and Founder, The WiLD Foundation

Interested in having Mark speak at your event?

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LEARN MORE ABOUT THE SOCIETY FOR PROCESS CONSULTING

We are a community of consultants in the “helping” business leveraging humble inquiry and guidance alongside clients to co-create solutions. Our purpose is to provide a community of practice around the vocation of process consulting and to improve results for organizations, businesses and individual consultants. Through unique and challenging certifications, courses, and community learning we strive to develop better consultants who put their customers first.

Questions about membership or receiving your Process Consulting Certification?

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